Billing, Cancellation and Refund Policy

Effective date: 13 August 2026

This policy forms part of our Terms of Service and applies to paid Services. The Citation Verifier is currently free; nothing here applies to it.

1. Billing

1.1 Paid Services are sold on a subscription basis at the price and interval shown at purchase. Subscriptions renew automatically at the end of each period until cancelled.

1.2 Payment is taken in advance for each period.

1.3 Payments are processed by a third-party payment provider acting as merchant of record. That provider is the seller of record and its terms govern the payment transaction. It may charge in a currency different from your local one; your bank may apply conversion or foreign-transaction fees, which are outside our control.

1.4 Prices exclude applicable taxes unless stated otherwise.

2. Cancellation

2.1 You may cancel at any time from your account settings, or by writing to namankedia@geppetto.work.

2.2 Cancellation takes effect at the end of your current billing period. You keep access until then. We do not pro-rate the remainder of a period you have already paid for, except where required by law.

2.3 Cancelling stops future renewals. It does not automatically delete your data — see section 6 below.

3. Refunds

3.1 Except as set out in this section or as required by law, payments are non-refundable.

3.2 Statutory rights come first. If the law where you live gives you a right to cancel or a refund — including any statutory cooling-off right for consumers in the European Union or United Kingdom — that right applies and this policy does not limit it. Contact us and we will honour it.

3.3 Where we discontinue a paid Service entirely, we will refund the unused portion of any period you have prepaid. That is your sole remedy for discontinuation (Terms of Service, section 11.3).

3.4 Duplicate or mistaken charges are refunded in full on request.

3.5 We may refund at our discretion in other circumstances. Doing so once does not create an entitlement or a precedent.

3.6 We do not give refunds for: partial billing periods after a cancellation; periods where you did not use the Service; outages, downtime or degraded performance (we make no availability commitment — see Terms of Service, section 11.1); or dissatisfaction with results, which are provided as-is.

4. Failed payments

If a payment fails, we may retry it, and may suspend or terminate access to the paid Service. We will give reasonable notice before termination where practical.

5. Price changes

We may change prices. For existing subscriptions, a change takes effect at the start of the next billing period, and we will give reasonable advance notice. If you do not accept it, cancel before the change takes effect.

6. Your data after cancellation

Cancelling stops billing. It does not delete your data by itself. To have your account and data deleted, ask us at namankedia@geppetto.work or use the deletion function where provided. Account deletion completes within 28 days, after which the data cannot be recovered. Retention of uploaded documents is described in the Privacy Policy.

Export anything you need before you cancel.

7. Chargebacks

If you have a billing problem, please contact us first — we will usually resolve it faster than your bank. Raising a chargeback without contacting us may result in suspension of your account pending resolution.

Questions: namankedia@geppetto.work